Analysts were hoping to see how BlackBerry's new touchscreen Z10 phone sold for a full quarter in the US market. RIM only said it 6.8 million phones overall versus 7.8 million last year. That includes older models.
The company's new Blackberry 10 operating system is widely seen as critical to the company's comeback.
Its shares dropped $2.57, or 17.8%, to $11.91 in premarket trading.
The Canadian company said that it lost $84 million, or 16 cents a share, in the three months ended June 1 on revenue of $3.1 billion. It lost $518 million, or 99 cents per share, on revenue of $2.8 billion a year ago.
Analysts expected BlackBerry to earn 5 cents a share on revenue of $3.37 billion.
BlackBerry also said it anticipates it will generate an operating loss in the second quarter.
"The smartphone market remains highly competitive, making it difficult to estimate units, revenue and levels of profitability," it said in a statement.
Colin Gillis, an analyst at BGC Partners, said it's tough for BlackBerry because it's hard to make money on handsets now.
"There are a lot of people that haven't been able to make it happen. For all the talk about Apple and Samsung, there are companies like Nokia and HTC," Gillis said.
Gillis said things look bleaker for the company and it's going to continue to be a struggle.
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