FaceTime not working on iOS 6, complain users

Written By Unknown on Jumat, 18 April 2014 | 21.43

NEW DELHI: A number of iOS 6 users are reporting problems while using FaceTime, Apple's free video chat service available on iPhone, iPod Touch, iPad and Mac computers (with OS X 10.7 Snow Leopard and later).

Several users have posted on Apple's official support communities forum that they're unable to make and receive FaceTime calls on their iOS 6 devices. The first post on the forum dates back to April 16.
A user with the alias 'diddl14' posted, "Since today FT stopped working on my mothers iOS6 iPad and iPhone. I've tried calling with an iOS6 iPod and also got 'FT Connection failed'. Same whn I try to call from an iOS6 iPod to my iOS7 iPhone. From iOS7 iPhone to iOS7 iPad things are ok. Could it be that Apple made some service change that killed iOS6 FT compatability?"

Another user with the alias 'dynastystorm' posted, "I have the same issue since yesterday. I think it is realted to iOS version. I have devices on various iOS version 5, 6 and 7. It only works for me when facetime from iOS7 to iOS7 device. All other connections failed. Probaby just wait to see if Apple can fix the issue soon."

Apple's System status page which reports outages and issues with Apple services, is showing that the service is running normally. Apple has also not acknowledged any issue with the service.

According to Apple focused online publication, MacRumors, Apple representatives have recommended updating to iOS 7 to users who've contacted Apple Support. However, it is worth noting that some Apple devices do not support iOS 7. For instance, the fourth-generation iPod Touch cannot be updated to iOS 7. According to recent data released by Apple, 11% iOS users are on iOS 6.

Do you have an iOS 6 device and use FaceTime? Let us know in the comments if you've been facing problems using the service.


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